Terms of Service
Using this website
The information on this site is provided in good faith and kept current, but prices, availability and service descriptions may change. Nothing on this site is a binding offer until we give you a written estimate and you accept it.
Estimates
Estimates are free and carry no obligation. An estimate is based on the property as we saw it on the day of the visit. If conditions turn out to be materially different — buried debris, damaged irrigation, significantly more material required — we will stop and talk to you before doing additional work. You will never be charged for work you did not approve.
Estimates are valid for 30 days unless stated otherwise.
Scheduling
Appointments booked on this website are requests until we confirm them. Weather moves outdoor work: if we cannot safely or usefully work on your scheduled day, we move you to the next available slot and let you know.
Payment
Payment terms appear on your estimate and invoice. Recurring maintenance is usually billed monthly. Late accounts may have service paused until the balance is settled.
Cancellation
Cancel or reschedule an appointment by calling 111-111-1111. Seasonal contracts, including snow, have their own cancellation terms which are set out in the contract itself.
Our work
We stand behind what we do. If something is not right, tell us within a reasonable time and we will come back and address it. Plant material is subject to weather, watering and conditions outside our control; any plant warranty is stated in writing on your estimate.
Liability
We carry general liability insurance and will provide a certificate on request. We are not responsible for damage caused by pre-existing conditions we could not reasonably see — unmarked irrigation lines, invisible pet fencing, buried utilities not marked by the utility locating service.
Contact
Questions about these terms: Admin@santanallc.org or 111-111-1111.
Last updated Aug 29, 2026.